Manchester: Catering at Central Park

In February the company contacted UNITE about proposed changes to the catering facilities. Reps were told in that the company intended to close the MAN35 canteen and improve the service and options in MAN33/34 canteens.
At UNITE’s request, the company delayed the changes, informed employees of the proposals and asked for feedback. However, despite requests, the company went ahead with the closure without discussing the feedback.
There were problems with long queues, running out of food, not enough staff to cope with the demand at peak times, and no obvious improvement in the options available in MAN33/34. Helpdesk managers in MAN35 had raised issues over staff being late back from breaks, as it was taking them longer to get food and refreshments from other buildings. People complained that the vending machines left in MAN35 were not working, sold “out of date” food, or had the best-before date obscured.
Employees in MAN35 were particularly upset, and UNITE reps didn’t let the issue drop. Eventually the company set up a meeting with site facilities, UNITE reps and managers from MAN35 to discuss the impact of the closure. The meeting generated lots of ideas – it’s only a shame that this approach wasn’t taken in the first place.
It was agreed that a bespoke sandwich order and delivery service would be piloted in MAN35 along with plans to iron out some of the other issues around service, food labelling, pricing, and the environment of the seated area in MAN35.
Employees in MAN35 are supposed to have been told by their managers how to use the service, where you can order sandwiches, they are made to order and then delivered to MAN35. Has this happened?
There is a forum planned to review the bespoke ordering service and to see if some of these changes have helped.
Do you have any views – positive or negative? Contact your Health & Safety reps in MAN35 – Dennis Morris and Colin Robinson.

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