In August the company is running a pilot of a new online system for employees claiming overtime, standby and callout payments.
In principle, the idea of introducing a single consistent process across the company is good.
However, previous attempts to centralise administration of Out Of Hours (OOH) payments have hit problems because the company’s records of which OOH terms individuals are on are so incomplete and inaccurate. This has in the past resulted in payments being delayed, employees being underpaid, or the company attempting to impose reductions in payments on an ongoing basis.
Do not assume that information you are given by the company about your OOH terms is correct.
In the pilot, the old and new systems should be run alongside each other for a month so there should be the opportunity to iron out issues without impacting payments. But this will only work if employees are quick to raise any problems and the company is quick to resolve them.
If you are part of the pilot, please:
- Make sure you put your claims and data in promptly
- Make sure you query any discrepancies promptly
- If in doubt, please seek advice from your UNITE rep
- If any issues are not resolved promptly and to your satisfaction, escalate the issue without delay
Sadly there are many cases across the company where employees have permanently lost out by not being “on the ball” when the company made changes to terms and conditions that were unclear to the individual and they failed to raise and resolve it promptly. Please don’t be such a case!
One particular source of confusion in relation to OOH terms is the code “NOELIG” which many HR and managers falsely tell employees means that you have “no eligibility” for payment if you work OOH. As John Lucas explained in his company announcement on 9th November 2007 “In some cases the code ‘NOELIG is recorded in some of the data fields, this has been used in the case where a particular type of out of hours work was not required to be worked during the period commencing April 2006 to October 2008. In other words, the NOELIG code provides no information at all about what your OOH terms might be it simply means that you werent working it during the period in question so no details of your eligibility were recorded during the data cleansing exercise.